Agile Process Owner Objective

Module 01: Process Design Basics

Module 02: Process Owner Knowledge, Skills, and Attributes

Module 03: Selecting a Process Owner

Module 04: Related Roles

Module 05: The Characteristics of an Agile Process

Module 06: Agile Basics

Module 07: Scrum Basics

Module 08: Agile Service Management Basics

Module 09: Agile Process Design

Module 10: Agile Process Improvement

Module 11: Measuring Value

Module 12: Process Improvement Tools and Technologies

Module 13: Challenges and Critical Success Factors

Detailed Syllabus:

Module 01: Process Design Basics

The Elements of a Process
Process Owner Responsibilities

Module 02: Process Owner Knowledge, Skills, and Attributes

Module 03: Selecting a Process Owner

Module 04: Related Roles

Process Manager
Global Process Owner
Value Stream Owner
Roles of a Service Management Office (SMO)

Module 05: The Characteristics of an Agile Process

Module 06: Agile Basics

What is Agile?
The Agile Manifesto
Why Agile Projects are Successful

Module 07: Scrum Basics

Scrum Roles, Artifacts, and Events
Scrum Pillars
Scrum in a Nutshell
Scrum, Kanban, or Both?

Module 08: Agile Service Management Basics

Agile Service Management Value
Agile Service Management Roles, Artifacts and Events
Characteristics of an Agile Process Two Aspects of Agile Service Management

Module 09: Agile Process Design

Creating and Populating a Process Backlog
User Story Mapping
Ordering and Maintaining the Process Backlog
Process Design Sprints
The Process Owner and Sprint Events
Process Implementation

Module 10: Agile Process Improvement

Aligning Processes with Strategic Goals
CSI Sprints and Plan-Do-Check-Act
Sustaining Improvements
Assessing Process Maturity
Implementing Process Improvements

Module 11: Measuring Value

Demonstrating Value
Leading and Lagging Performance Indicators
Critical Success Factors and Key Performance Indicators
Service Level Agreements and Operational Level Agreements
Conducting Measurement Reviews
Communicating Performance

Module 12: Process Improvement Tools and Technologies

Module 13: Challenges and Critical Success Factors

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